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"Login Incorrect" error when trying to update

PostPosted: Fri May 07, 2010 11:56 am
by wordmagicsoft
If you get a "Login Incorrect" error trying to update, please download the wmupdater.exe file again from this link and replace the old file under C:\Program Files\Word Magic Software\[Version Number]\Programs. Then you can check for updates again. Sometimes the server may be too overloaded, and you may get a message saying: “Error Downloading File.” If this happens, please do the following:

Go to Control Panel, in your computer’s Start menu, and select Add/Remove Programs. When the list of available programs displays, select Word Magic Products and click on Remove. It is recommended that you remove the Word Magic Software folder before installing this new version. The folder is usually under c:\Program Files.

IMPORTANT NOTE: If the system asks you if you want to inactivate the program, tell it to SKIP THIS STEP. If you follow these simple instructions, you should not have any trouble downloading our newest update; nevertheless, you can contact us at [email protected].

Verify exactly which program(s) you have, go to our download page and download your program(s) directly from our site. Once downloaded, run the file to install. You might be prompted for your activation code; use the original code sent to you by email.